Please carefully read our terms and conditions below. By booking an excursion with us, you agree that you have read, understood and will comply with our terms and conditions. For group bookings, the person who’s name is on the excursion voucher, is considered the “Party Leader”, which is responsible to inform the rest of the group of all information regarding your reservation, excursion itinerary, inclusions, exclusions and relevant information.
a. When making a booking you must be aged 18 years or over and have the authority to accept, and do accept these terms and conditions on behalf of all members of your party. All correspondence and documents will be sent or given to you, the “Party Leader”. You are responsible for ensuring that the correct information such as excursion- inclusions and exclusions, entrance fees, itinerary etc. is provided to all members of your party. You are also responsible for all payments in respect of the booking.
b. You understand and acknowledge that Krabi-Spesialisten acts solely as an intermediary (a booking agent) for the tour operators, guides, transportation providers, and any and all other service providers used in connection with your selected excursion or activity. You accept that Krabi-Spesialisten does not provide any of the above services which will or may be used during your excursion(s), unless your voucher states Krabi-Spesialisten as “Tour Operator” or “Operated By Krabi-Spesialisten”.
c. We make every reasonable effort to provide accurate information and to book with providers who are reliable and of good quality. We do regular inspections and only outsource to tour operators which can provide substantial proof of proper licenses, insurance and other documentations needed to operate by the law in the Kingdom of Thailand. However, you accept that it is not possible for us to continually investigate and guarantee the quality of services offered by providers and their partners.
d. In respect of the above, you agree not to hold Krabi-Spesialisten responsible for any damages including personal injury and financial loss, due to negligence, or other actions or inactions of the tour operator and any other service provider utilized during your selected excursion(s).
e. You acknowledge that the excursion or activity you selected may involve inherently dangerous activities and risks and/ or that it may require extreme physical exertion. You agree that Krabi-Spesialisten shall not be liable for special, indirect, incidental or consequential damages resulting from this.
f. We intend to find the most suitable excursion for all our guests based on their needs, expectations and capabilities. We therefore reserve the right to refuse bookings in case we find any party member unsuited for the requested excursion. E.g. pregnant women are not suited for speedboat tours due to the risks involved.
a. Excursion bookings made through our website must be paid in full, in advance by either PayPal, Invoice or cash. Last minute payments on day of excursion may not be accepted.
b. Once the payment for your booking has been cleared, we will issue a voucher. A confirmation voucher is the tour operator’s acceptance of your booking (as detailed therein), and a contract is made between you and the tour operator upon its delivery. We would ask you to check the details on the voucher. Any anomaly should be reported to us immediately, otherwise the details shown on the voucher will be presumed to be correct and confirmed by you, the “Party Leader”.
c. You are responsible to keep the original voucher, which will be required by the tour operator as proof of purchase when joining the excursion. If the voucher is lost, you will not be allowed on the excursion. However this is entirely at their discretion of the operator, it may involve extra checks to prove your identity. We are not responsible for any delay, inconvenience or loss this may cause.
d. You are responsible for the payment of any items not listed in the tour itinerary (e.g. National Park entry fees, alcoholic drinks, photographs or videos of the tour) and agree to pay locally for items or services used by your party which are not included in your tour price.
e. Promotional pricing: from time to time, we may offer special discounts on certain tours or from certain operators. Promotional pricing will not apply retrospectively to any bookings made prior to the promotional period. Advertised promotion are due to availability of said excursion with specified operator, availability to be confirmed upon booking. Krabi-Spesialisten reserves the right to change, cancel or retract the promotion at any time unless a voucher has been issued and confirmed.
a. You agree and accept that all excursion itineraries may vary due to tidal and weather conditions without prior notice. The tour operators are experienced and any changes made will be for your safety and comfort during the trip.
a. Cancellation by you:
b. Cancellation by the tour operator:
c. Cancellation due to weather
– You may reschedule the same itinerary for a different day at no additional cost
– You may choose another itinerary for the same day (if available), paying the difference in price (if more), or receiving a refund for the difference (if less).
– You can receive a full refund* for the itinerary, as per the terms in clause 3b above.
d. Amendments and rescheduling
a. Cancellation by you:
b. Cancellation by the transfer operator:
a. In any dispute following provision of services, you agree that in no circumstances shall Krabi-Spesialisten total liability for any error or omission, perceived or real, exceed the total value of the amount paid for the tour or service in connection with which the liability arose.
b. You also agree that after a full refund* has been processed, we will have no further liability, nor obligation to you, neither financially nor in kind. Please ensure you have adequate travel insurance (see Clause 7b. below) in order to cover any indirect or consequential losses over and above your ticket price.
a. The tour operators will provide a basic accident insurance for all activities and excursions, typically up to 500,000 baht per accident (may vary).
b. We strongly recommend that you take out adequate travel insurance in addition to this, to protect your belongings and travel investment. The policy should include coverage for theft and damage to personal and third party property, trip cancellation, missing travel connections, interruption or delay for medical, work, weather or natural disaster-related reasons, as well as covering boat travel and soft adventure activities, if relevant. You may also wish to include extended medical services, to cover international standard healthcare and repatriation.